Operational Chaos to AI-Powered Flows

Our Solution

Run Routine on Autopilot
Let Operators Focus on Exceptions

Before GM
Chaotic pre-ADA dashboard: light gray UI labeled “ADA Online” with “Autopilot Activated,” but a messy table of duplicated VAT and identical invoice numbers across mismatched seller IDs (ELMEX GROUP, 4546508352, 4546508353, DE 260543043), all marked “Processed” with green dots; empty “Emails” and “Attachments” panes; a smiling bearded man in a headset on the right; Microsoft, Oracle, and SAP icons suggesting siloed, disconnected systems.
Man wearing headset with overlaid notifications including a PDF file icon, a table of PO numbers and statuses, messages about quality control rejection and payment inquiry, a call notification, and system status showing Microsoft Dynamics not connected.
After GM
Clean minimal ADA dashboard with “Autopilot Activated” toggle, a simple table showing three sellers (ELMEX GROUP, 4546508352, 4546508353), identical VAT DE 260543043 and invoice 1637/09/G/25, each marked Processed with green checks; empty Emails tab and Attachments tab placeholder below; on the right, a close-up of a smiling bearded man wearing a headset; beneath him, three integration icons for Microsoft, Oracle, and SAP on a light gray background.
User interface showing an ADA Online dashboard with a list of processed invoices and a smiling customer service representative wearing a headset next to icons for Microsoft, Oracle, and SAP.
Before GeneralMind
After GeneralMind

Autonomous AI that
works wherever your operations happen stays compliant synchronizes your data across all systems reconciles invoices flags inconsistencies keeps master data clean writes back never misses messages gets it right learns from you books orders updates your POs chases confirmations closes every loop follows your rules keeps your ERP up to date works wherever your operations happen

Solve SO Messiness
Sales Order

Solved

Customers send sales orders through emails, attachments, and order forms that don’t match internal systems. This forces operators to manually interpret intent, sift through email threads, reconcile master data, and stitch everything together before booking orders in the ERP.

Solve  PO Messiness
Purchase Order

Solved

Once a PO is issued, supplier confirmations, delivery changes and delays, and shipment documents arrive asynchronously across emails and attachments, creating a fragmented PO lifecycle that must be reconciled against ERP data.

Solve AP Messiness
Accounts Payable

Solved

Payments land with partial information, remittance advice is inconsistent, and disputes or short-pays require investigation down to invoice and line-item level.

Solve AR Messiness
Accounts Receivable

Solved

Suppliers submit invoices in inconsistent formats that rarely align cleanly with purchase orders and goods receipts, creating frequent exceptions that delay payments, block operations, and risk overpayments.

Today

Operators rely on memory, cheat sheets, and manual eyeballing to understand orders, match items to master data, clarify gaps, and manually key sales orders into the ERP.

Today

Procurement managers spend weeks chasing suppliers for PO confirmations, delivery dates and delays, and shipment documents - spread across long, fragmented email threads that don’t align with ERP data and must be manually updated to keep systems current.

Today

AR teams manually piece together context across invoices, POs, proof of delivery, inboxes, and ERP screens, investigate short-pays and non-payments, issue credit notes where needed, and go back and forth with customers to resolve disputes.

Today

AP teams manually compare invoices against POs and receipts, rely on experience and cheat sheets to resolve mismatches, and go back and forth with suppliers to clarify missing or incorrect data.

With us
Solved

GM reads incoming orders in any format, fuzzily matches customers and items to master data, drafts context-aware customer replies, and books ERP-ready sales orders end-to-end.

With us
Solved

GM tracks PO conversations end-to-end, understands supplier intent, monitors PO changes, delays, and delay reasons, fuzzily matches messages and documents to the right POs and items, proactively follows up with suppliers, and keeps ERP data up to date automatically.

With us
Solved

GM matches payments and invoices to POs and proof of delivery, proactively resolves discrepancies with customers, and keeps AR records up to date automatically.

With us
Solved

Ada reads invoices in any format, fuzzily matches them to POs and receipts, validates amounts and terms, flags true exceptions, proactively communicates with suppliers to resolve discrepancies, and prepares ERP-ready postings with full auditbility.

Our Features

Built to solve the mess behind enterprise workflows.

01

AI that Understands Your Messy Inbox

AI for unstructured supply chain comms. InboxIQ detects repetitive patterns across customer, supplier, and internal emails—from order confirmations to delivery issues, and automates them end to end.

02

AI that Extracts the Right Data From Any Format

Information reaches the operating team in fragments, forcing teams to reconcile different types of information from different places. GM can handle any input format, extract new information, and take action.
Whether it’s sales order processing, supplier updates, or freight communication, GM converses 1:1 like an experienced coordinator, in any language, with full context.

03

AI that Takes Action on Your Inbox

AI executes tasks end‑to‑end. The action feed provides a clear,  audit‑ready trace of which actions have been taken. Instead of reconciling ERP entries, or sifting through email threads, operators can view all relevant information in one place.

04

AI that Keeps All Systems Accurate and Sychronised

AI handles all formats, extracts key info, and routes it. It securely updates ERPs, CRMs, TMS, and WMS to keep data accurate. The control panel shows every AI action so you can audit, approve, or revert.

05

AI that Knows When to Execute and When to Escalate

Each action is confidence scored. When autopilot is enabled, high confidence tasks are run automatically. Edge cases are routed to operators for fast review, approval, and feedback to maintain control and accuracy. It self‑calibrates to near‑autopilot with under 1% edits, which keeps you in control.

06

AI that Accounts for Real World Handover Complexities

Handovers cause most inefficiencies between teams, partners, systems, and processes. AI closes these gaps and keeps core journeys moving, from purchase to sales orders, transfers, invoicing, or payments.

07

AI that Unlocks Invisible Data

AI structures unstructured data at scale, turning emails, PDFs, and attachments into insights for analytics. Companies measure invisible friction, reliability, and responsiveness, unlocking a new layer of enterprise intelligence.

AI Order Processor interface on a light blue background showing a left pop-up email dated 24 Nov 2025, 11:02 AM, from K.Uli@inode.at to verlagservice@lila-logistik.com with subject “Bestellung,” asking Laura for the status of order #45698745 and displaying an attachment labeled “#45698745”; on the right, a table of emails with columns for Status, Customer, Email Subject, and Email Category, highlighting an Approved entry referencing #FOB-ASG202506 for WG Productions, mixed German subjects, and a summary indicating 98 invoices “Ok to Pay” totaling EUR 4M.
Flow diagram showing a PDF file named PO #4569.pdf linked upward to a Purchase Order form with details like PO number PO28042020, supplier BLUE SAIL, and date 15 Nov 2025, then linked downward to an email dated 24th Nov 2025 from KuLi@inode.at to verlagservice@lila-logistik.com asking for order status update of #45698745.
Screenshot of an Outlook inbox with email messages including a highlighted AI Action Feed displaying tasks: PO extracted as done, QC failure case in progress, and supplier follow-up scheduled.
Diagram illustrating ADA at the center connecting unstructured communication apps like Outlook, WhatsApp, Teams, Slack, Gmail, WeChat, documents including Word, PDF, Excel, CSV, Google Docs, PowerPoint, and ERP systems like SAP, Dynamics, Salesforce, and Oracle.
Digital workflow collage with a headset-wearing man centered; top-left file icon labeled “final_v8.pdf”; left-side PO table showing FOB-ASG202506 entries with statuses On time, Delayed, Escalated and next actions Approve; right-side notifications including call from William Gallagher, “Goods didn’t pass QC!” at 9:41 AM, payment question from Sebastian Waltz, “Quality control rejected” from Elvia Atkins at 12:55 PM, “Microsoft Dynamics Not connected”; bottom-right tag “#FOB-ASG202506 — WG Productions — Mismatch.”
Flowchart showing an AI system named ADA scanning 638 PDFs, 256 messages, confirming 256 purchase orders, and processing 128 sales orders, linked to an AI Action Feed dated 12th October 2025 with updates on PO confirmation, sales order quantity changes, invoice matching, and transfer order movement.
Bar chart showing Supplier Reliability Scores for six companies, with Alpha Logistics (92%), Northern Harbor Line (86%), Delta Carrier Group (89%), and EastBridge Shipping (81%) marked reliable in gray, and Pacific Freight Co. (78%) and Sunrise Textiles Ltd. (64%) marked as needing attention in yellow.

Measurable results across every operation

With GeneralMind, operations become largely touchless and significantly faster across order-to-cash and procure-to-pay.
Teams reduce manual work, process more volume with the same headcount, and resolve issues earlier. GeneralMind improves reliability, protects revenue, accelerates cash collection, and delivers higher accuracy with full auditability at scale.

0
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case handling coverage

00
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handled with zero edits

0
.
0
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uptime on autonomous agents

0
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faster exception handling

0
days

days to ROI

0
weeks

average to reach autopilot accuracy

Success stories

81% of costs saved

Previously, the customer received all orders in an unstructured format, including emails, attachments, and fax. GeneralMind standardizes incoming orders, validates completeness, and processes them end-to-end with real-time system synchronization.

AI Order Processor
$16B Food retailer

89% of costs saved

Previously, the resources company managed high-value POs through fragmented and inconsistent supplier emails, leading to delays and manual coordination. GeneralMind consolidates supplier communications, aligns timelines and ETAs, and synchronizes production data across enterprise systems.

AI Supply Coordinator
$8.2B Resources Company

73% of costs saved

Previously, the D2C food brand received vendor invoices that often mismatched quotes or contracts, requiring extensive manual review. GeneralMind validates invoices against records, resolves discrepancies with vendors, and automatically books invoices into the ERP.

AI Invoice Specialist
$ 1.4B D2C Food Brand
Implementations

A unified layer connecting models, systems, and operations

Dashboard interface of AI Order Processor showing invoice details with inputs from unstructured communication and documents, integrating with ERP systems, and autopilot activated status.
Security & compliance

Enterprise-Grade Security
EU compliant and locally hosted

Go to Trust Center

GDPR Ready

Our technical staff is located in Germany, ensuring we can provide EU processing on a higher level our American counter parts can.

End-top End Encryption

Access Management

SOC 2 Type 2 Certified

We meet AICPA SOC requirements for secure and compliant customer data management.

Zero Trust Architecture

Infrastructure Security

ISO 27001 and ISO 27701 Certified

We comply with ISO 27001 and ISO 27001, the international standard for information security management.

Compliance & Auditing

EU Data Residency

The people powering the new era of operations

Tushar Ahluwalia
Co-Founder & CEO

Founder & ex-CEO, Razor Group (German Tech “Unicorn” with $700M+ revenue, $1.2B+ raised). Expert in vertically integrated business models with complex supply chains & distribution.

MSc in Management, LBS; BSc Management, EBS (Oestrich-Winkel).

Dr. Oliver Dlugosch

Co-Founder & CCO

Founder & ex-COO, Razor Group; led integration of 300 unstructured businesses into a unified SC & ERP; Ex-McKinsey consultant specialized in ERP integration & business intelligence.

PhD in Economics, University of Freiburg; MSc/BSc in Physics, HHU.

Shrestha Chowdhury

Co-Founder & CPO

Founder & ex-CTO, Razor Group; led global tech infrastructure, data and AI architecture; 10+ years in tech & product; led tech & analytics in multiple e-commerce ventures.

BSc in CS, Stanford University; Ranked 1st nationally in All India’s Secondary School Examinations (AISSE).

Lennart Hardenberg

Co-Founder & Co-CTO

Former Coinbase & Circle Tech Lead with deep expertise in scalable systems and financial infrastructure. Designed and deployed platforms handling billions in daily transactions, helping Coinbase earn institutional trust from partners like BlackRock and the U.S. Government.
Columbia University B.Sc. in Computer Science & Financial Economics.

Nishrit Shrivastva
Co-Founder & Co-CTO

Ex-Head of Engineering; led 100+ developers and scaled platforms for leading Indian e-commerce startups. Specialized in rapidly scalable architectures

BSc in CS, University of Illinois Urbana-Champaign

Sergiu Șoima
Co-Founder & SVP Engineering

From Anomaly detection to no-code automation platforms, developed production-grade AI agents across financial, industrial, and logistics use cases. Winner of multiple AI hackathons (San Francisco AI Agents, Meta Llama Impact) and contributor to open-source RAG evaluation frameworks. MSc in Computer Science, TUM & ETH Zürich; Honors Degree in Technology Management, CDTM

Start with GeneralMind
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